Privacy Policy

ECOWAY WASTE MANAGEMENT LTD

PRIVACY POLICY

Effective Date: 06/06/26

1. INTRODUCTION

EcoWay Waste Management Ltd ("EcoWay", "we", "our" or "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, protect and process personal information when you use our services, visit our website, contact us, subscribe to marketing communications or otherwise interact with our business.

EcoWay recognises the importance of safeguarding personal data and is committed to processing all personal information fairly, lawfully and transparently in accordance with:

• The General Data Protection Regulation (EU) 2016/679 ("GDPR");

• The Data Protection Act 2018;

• Any other applicable Irish or European data protection legislation.

By using our website or engaging our services, you acknowledge the practices described in this Privacy Policy.

2. WHO WE ARE

EcoWay Waste Management Ltd is the Data Controller responsible for the personal information we collect and process.

We are committed to ensuring that all personal information is handled responsibly, securely and in accordance with applicable data protection legislation.

Phone: +353 (0) 1874 8340

Website: www.ecoway.ie

General Enquiries: [email protected]

Data Protection Enquiries: [email protected]

3. INFORMATION WE COLLECT

The personal information we collect will depend on the nature of your interaction with EcoWay.

We may collect and process the following categories of information:

Identity Information

• Full name

• Company name

• Job title

• Customer account details

Contact Information

• Postal address

• Collection address

• Billing address

• Email address

• Telephone number

Service Information

• Waste collection requirements

• Service history

• Customer account information

• Collection records

• Customer correspondence

Financial Information

• Invoice details

• Payment records

• Account balances

• Transaction history

EcoWay does not store complete payment card details.

Website Information

When visiting our website, we may collect:

• IP address

• Browser type

• Device information

• Operating system

• Website usage data

• Pages visited

• Referral source information

Marketing Information

• Newsletter subscription preferences

• Marketing communication preferences

• Consent records

4. HOW WE COLLECT INFORMATION

We may collect personal information through:

Direct Interactions

Including when you:

• Contact us by email or telephone;

• Complete a website contact form;

• Request information regarding our services;

• Become a customer;

• Subscribe to marketing communications;

• Submit feedback or complaints.

Automated Technologies

When visiting our website, certain information may be collected automatically through cookies and similar technologies.

Third Parties

We may receive limited information from:

• Professional advisers;

• Payment processors;

• Service providers;

• Regulatory authorities;

• Publicly available sources.

5. HOW WE USE YOUR INFORMATION

EcoWay uses personal information only where necessary and for legitimate business purposes.

We may use personal information to:

• Provide and manage our services;

• Arrange waste collections;

• Manage customer accounts;

• Issue invoices and process payments;

• Respond to enquiries;

• Provide customer support;

• Improve our services;

• Monitor service quality;

• Maintain legal and regulatory compliance;

• Manage complaints;

• Send marketing communications where permitted.

6. LEGAL BASIS FOR PROCESSING

Under GDPR, we process personal data on one or more of the following legal bases:

Contractual Necessity

Where processing is necessary to provide services or fulfil contractual obligations.

Legal Obligation

Where processing is required to comply with legal or regulatory obligations.

Legitimate Interests

Where processing is necessary for legitimate business purposes including:

• Customer service;

• Business administration;

• Service improvement;

• Fraud prevention;

• Security management.

Consent

Where consent is required, such as for certain marketing communications.

You may withdraw consent at any time.

7. MARKETING COMMUNICATIONS

EcoWay may send marketing communications relating to:

• Service updates;

• Industry news;

• Environmental initiatives;

• New products or services;

• Promotional campaigns.

Where required by law, we will only send marketing communications where consent has been provided.

You may unsubscribe at any time by:

• Clicking the unsubscribe link;

• Contacting [email protected];

• Contacting [email protected].

8. COOKIES AND WEBSITE TECHNOLOGIES

Our website uses cookies and similar technologies to improve user experience and analyse website performance.

EcoWay may use website analytics tools to understand how visitors use our website, improve functionality and enhance user experience. Such information is generally collected in aggregated and anonymised form where possible.

Cookies may be used to:

• Ensure website functionality;

• Analyse website traffic;

• Improve website performance;

• Understand visitor behaviour;

• Support marketing activities.

Types of cookies may include:

Essential Cookies

Required for website functionality.

Analytics Cookies

Used to measure website performance and visitor activity.

Marketing Cookies

Used to support marketing and advertising activities where applicable.

Visitors may manage cookie preferences through browser settings.

9. DISCLOSURE OF PERSONAL INFORMATION

EcoWay may share personal information where necessary with:

• Professional advisers;

• Accountants;

• Legal advisers;

• IT service providers;

• Website hosting providers;

• Payment processors;

• Waste management partners;

• Regulatory authorities;

• Government agencies where legally required.

All third parties are expected to maintain appropriate security measures and process information only for authorised purposes.

EcoWay does not sell personal information.

Personal information will only be disclosed where necessary for legitimate business purposes, contractual obligations or legal requirements.

10. DATA SECURITY

EcoWay takes appropriate technical and organisational measures to protect personal information against:

• Unauthorised access;

• Loss;

• Misuse;

• Alteration;

• Disclosure;

• Destruction.

Security measures may include:

• Access controls;

• Password protection;

• Secure systems;

• Staff training;

• Data management procedures.

While we strive to protect personal information, no system can guarantee absolute security.

EcoWay regularly reviews its security measures and operational procedures to ensure personal information remains appropriately protected.

11. DATA RETENTION

EcoWay will retain personal information only for as long as reasonably necessary.

Retention periods may vary depending on:

• Legal obligations;

• Regulatory requirements;

• Contractual requirements;

• Legitimate business needs.

Typical retention periods include:

Customer Records

Up to 7 years following the end of the business relationship.

Financial Records

Up to 7 years in accordance with Irish legal requirements.

Marketing Records

Until consent is withdrawn or no longer required.

Website Enquiries

Generally retained for up to 24 months unless required for ongoing business purposes.

12. INTERNATIONAL DATA TRANSFERS

Where personal information is transferred outside the European Economic Area (EEA), EcoWay will ensure that appropriate safeguards are implemented in accordance with GDPR requirements.

13. YOUR GDPR RIGHTS

You may have the following rights:

Right of Access

To request a copy of your personal information.

Right to Rectification

To request correction of inaccurate information.

Right to Erasure

To request deletion of personal information where applicable.

Right to Restrict Processing

To request limitations on processing activities.

Right to Data Portability

To receive certain information in a portable format.

Right to Object

To object to certain processing activities.

Rights Relating to Automated Decision-Making

Where applicable, to challenge decisions made solely through automated processing.

14. EXERCISING YOUR RIGHTS

Requests relating to personal information may be submitted to:

Data Protection Contact

Email: [email protected]

Phone: +353 (0) 1874 8340

We may request proof of identity before responding to requests.

EcoWay will respond to valid requests within the timeframes required by applicable law.

15. CHILDREN'S PRIVACY

EcoWay's services and website are not directed towards children under the age of 16. We do not knowingly collect personal information from children. If we become aware that personal information relating to a child has been provided without appropriate consent, we will take reasonable steps to delete such information.

16. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. EcoWay is not responsible for the privacy practices, content or security of external websites and encourages users to review the privacy policies of any third-party sites they visit.

17. REPORTING A DATA PROTECTION CONCERN

EcoWay takes data protection and information security seriously.

If you believe your personal information has been compromised or if you wish to report a data protection concern, please contact [email protected] immediately.

Data Protection Contact

Email: [email protected]

Phone: +353 (0) 1874 8340

EcoWay will investigate all reported concerns and respond appropriately in accordance with applicable data protection legislation.

18. COMPLAINTS

If you are dissatisfied with how EcoWay handles your personal information, we encourage you to contact us first so that we may address your concerns.

Privacy enquiries and complaints should be directed to:

Email: [email protected]

Phone: +353 (0) 1874 8340

You also have the right to lodge a complaint with the Data Protection Commission (DPC).

Data Protection Commission

Website: www.dataprotection.ie

19. CHANGES TO THIS PRIVACY POLICY

EcoWay reserves the right to update this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements, business practices or technological developments.

The most current version will always be available on:

www.ecoway.ie

Customers, website visitors and other stakeholders are encouraged to review this Privacy Policy periodically to remain informed of any updates.

CONTACT US

Data Protection & Privacy Enquiries

EcoWay Waste Management Ltd

Phone: +353 (0) 1874 8340

Email: [email protected]

Website: www.ecoway.ie

EcoWay Waste Management Ltd is committed to protecting personal information and maintaining the highest standards of privacy, transparency and data security.